These Terms of Service apply to your use of esteemsneakers.com and online purchases from Hidden Treasure Discount Store. By using our website or placing an order, you agree to these terms and the policies linked below.

About Our Online Store

Hidden Treasure Discount Store is an independent retailer based in Concord, North Carolina. Our online store offers selected new furniture and home essentials for delivery within the United States.

Online orders are processed and shipped from within the United States. We do not offer international shipping or local pickup for website purchases.

Local store inventory may differ from online inventory. Website listings and these terms apply to online purchases.

Using Our Website

You agree to provide accurate information when placing an order or contacting us and to use only payment methods you are authorized to use.

You must not use our website to submit fraudulent orders, impersonate another person, interfere with website operations, gain unauthorized access, or engage in unlawful activity.

If you create an account, you are responsible for keeping your login details secure. Please contact us if you suspect unauthorized use of your account.

Product Information

We aim to provide accurate product descriptions, images, prices, availability, and specifications. Please review the individual listing before purchasing, including its dimensions, materials, finish, condition, and included components.

Colors may appear slightly different depending on your screen settings. This does not change our responsibility to supply the product and variant you ordered.

If we identify an error or an availability issue affecting your purchase, we will contact you to explain the available options. We will not substitute a different product without your agreement.

Independent Retailer and Brand References

Brand names, product names, and trademarks belong to their respective owners and are used to identify the products offered for sale.

Hidden Treasure Discount Store is not affiliated with, endorsed by, or an authorized dealer for those brands unless expressly stated.

Prices, Taxes, and Payment

All prices and payments are in U.S. dollars (USD). Applicable taxes are included in the displayed product prices, and no additional tax is added at checkout.

We charge a flat shipping fee of $4.99 per order. You can review your items, shipping charge, and total before placing your order.

We accept Visa, Mastercard, American Express, and Discover through Stripe. Payment must be successfully confirmed before an order is processed and shipped.

We will not add charges to an existing order without your agreement. For further details, see our Billing Terms & Conditions.

Orders and Confirmation

Please check your items, quantities, email address, and shipping address before submitting your order.

After your order is submitted successfully, we will send an order confirmation to the email address provided at checkout. This confirms receipt of your order; it is not a shipping confirmation.

If we cannot fulfill your order because of an unavailable item, an unresolved payment issue, or a delivery restriction, we will contact you. If payment has been collected for an order we cannot fulfill, we will refund the amount paid for the canceled order.

If a pricing or product information error affects your purchase, we will explain the issue before proceeding. We will not increase your charge or change your order without your agreement.

Processing and Shipping

Orders are processed within 1–3 business days after payment is confirmed. Our processing days are Monday–Saturday, excluding U.S. federal holidays.

Our order cutoff time is 2:00 PM Eastern Time (ET). Orders received at or after that time, or on a non-processing day, enter the processing window on the next processing day.

Delivery typically takes 3–7 business days after processing. We use USPS, UPS, or FedEx, depending on the item, destination, and available service. Delivery times are estimates, and carrier schedules may vary.

Please provide a complete and accurate shipping address. Any reshipping charge resulting from an incorrect or incomplete address will be explained to you and charged only with your agreement.

See our Shipping Policy for delivery restrictions, tracking, delays, and lost or undeliverable packages.

Cancellations

You may request cancellation within 24 hours of placing your order, provided the order has not shipped. This cancellation window does not mean orders are held for 24 hours before shipment.

There is no cancellation fee. An approved cancellation of an entire order before shipment receives a full refund, including the original shipping charge.

Once an order has shipped, it cannot be canceled. Eligible items may instead be returned after delivery. See our Cancellation Policy for instructions and partial cancellation details.

Returns and Refunds

We accept eligible return requests within 30 days of delivery. Change-of-mind returns must be unused, unworn, in their original condition and packaging, and complete with the supplied parts and accessories.

Customers pay return shipping for change-of-mind returns, and the original shipping charge is non-refundable. We do not charge a restocking fee.

Please report damaged, defective, or incorrect items within 7 days of delivery. For confirmed issues, we cover required return shipping. If the order is refunded because of our error or damage during shipment, the original shipping charge is also refunded.

Returned items are inspected within 1–2 business days of receipt. Approved refunds are issued to the original payment method within 5–10 business days after approval. Your bank or card issuer may require additional time to display the credit.

We do not offer exchanges. To purchase a different item, request an eligible return and place a new order.

See our Returns & Refunds Policy for the complete conditions and instructions.

Privacy and Payment Security

Our Privacy Policy explains how we collect, use, and share information when you browse our website, place an order, or contact us.

Payments are processed through Stripe. We do not store your full card number or card security code on our website. Please do not send sensitive payment details by email or through our contact form.

Website Content and Third-Party Services

Website content may belong to Hidden Treasure Discount Store, product manufacturers, or other rights holders. Purchasing a product does not grant permission to reproduce or commercially use their protected content.

Our website uses third-party services for functions such as payment processing and delivery. Any external websites linked from our site may have their own terms and privacy practices.

Updates to These Terms

We may update these terms as our website or business practices change. Updates will be posted on this page and apply from the time they are published.

Changes will not retroactively alter the agreed price or applicable purchase terms of an order already placed.

Contact Us

For questions about these terms or an online purchase, please contact us. Include your order number if your inquiry concerns an existing order.

Hidden Treasure Discount Store

Address: 500 Church St N, Concord, NC 28025, United States

Email: [email protected]

Phone: (+1) 980-781-4647

Customer Support Hours: Monday, 11:00 AM – 3:00 PM ET
Tuesday–Saturday, 10:00 AM – 6:00 PM ET