Thank you for shopping with Hidden Treasure Discount Store. This Returns & Refunds Policy explains how returns, refunds, and order issues are handled for online purchases made through hiddentreasureonline.com.

This policy applies to online orders only. Online orders are currently available for shipping only. Local store inventory may differ from online inventory, and any in-store purchase terms may be different if clearly stated at the time of purchase.

Return Window

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must be:

  • In new, unused condition

  • In its original packaging when possible

  • Complete with all parts, hardware, manuals, and accessories

  • Free from damage caused after delivery

  • Approved for return before being shipped back

Items that have been used, altered, damaged after delivery, or returned with missing parts may not be eligible for a refund.

How to Start a Return

To request a return, please contact us at [email protected] within 30 days of delivery.

Please include:

  • Your order number

  • The item you would like to return

  • The reason for the return

  • Photos of the item and packaging, if the item arrived damaged, defective, or incorrect

Please do not send any item back without contacting us first. Returns sent without prior approval may not be accepted.

Return Shipping

For approved returns due to customer preference, incorrect size selection, change of mind, or ordering the wrong item, the customer is responsible for return shipping costs.

If the return is due to an item arriving damaged, defective, or incorrect, please contact us within 7 days of delivery. After review, we will assist with the appropriate resolution, which may include a replacement, return label, refund, or other solution depending on the issue.

Original shipping charges are non-refundable unless the return is due to our error or an item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [email protected].

Please include your order number, a description of the issue, and clear photos of:

  • The item

  • The packaging

  • Any visible damage, defect, or incorrect product received

We will review the information provided and assist with the next available resolution.

Refunds

Once your approved return is received and inspected, we will notify you by email regarding the status of your refund.

If approved, the refund will be issued to the original payment method. Refunds are typically processed within 5-10 business days after the returned item has been inspected and approved.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Items Not Eligible for Return

The following items may not be eligible for return:

  • Items returned after 30 days from delivery

  • Items that have been used, altered, or damaged after delivery

  • Items missing parts, hardware, manuals, or accessories

  • Items not returned in acceptable condition

  • Final sale or clearance items, if clearly marked as final sale before purchase

  • Items sent back without prior return approval

Exchanges

Because our inventory may change, exchanges are not guaranteed.

If you need a different item, please contact us first. If the item you want is available, we will let you know the available options. In some cases, you may need to place a new order after the original return is approved.

Order Cancellations

Order cancellations are handled separately under our Cancellation Policy.

If you need to cancel an order, please contact us as soon as possible at [email protected]. Orders that have already started processing or shipped may no longer be eligible for cancellation.

Contact Information

Hidden Treasure Discount Store
Operated by Hidden Treasure Furniture
500 Church St N, Concord, NC 28025, United States

Email: [email protected]
Phone: (+1) 980-781-4647

Working Hours:
Monday: 11:00 AM – 3:00 PM ET
Tuesday – Saturday: 10:00 AM – 6:00 PM ET
Sunday: Closed