This Returns & Refunds Policy applies to online purchases made through esteemsneakers.com from Hidden Treasure Discount Store.

Return Window

We accept eligible return requests within 30 days of delivery, including returns because you changed your mind or ordered the wrong item.

Please contact us within this period to start your return. We will provide return instructions and the appropriate return address.

Return Conditions

For a change-of-mind return, the item must be:

  • Unused and unworn.

  • In its original condition and packaging.

  • Complete with all parts, hardware, accessories, and manuals supplied with it.

Items that have been used, altered, damaged after delivery, or returned with missing components do not meet these return conditions.

If your item arrived damaged, defective, or incorrect, please follow the separate instructions below.

How to Start a Return

Email [email protected] with:

  • Your order number.

  • The name of the item you wish to return.

  • The reason for your return.

  • Photos of the item and packaging, when available, if you are reporting damage, a defect, or an incorrect item.

We will review your request and provide instructions for sending the item back. Please contact us before shipping a return so we can confirm the correct return address and handling instructions.

Pack the item securely, include the order information requested in our instructions, and keep your return tracking number until the return is complete.

Return Shipping Costs

Change of mind or customer ordering error: You are responsible for return shipping costs. The original $4.99 shipping charge is non-refundable.

Damaged, defective, or incorrect items: We cover any required return shipping once the issue is confirmed and will provide a prepaid return label or arrange another return method at our expense.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and report any damaged, defective, or incorrect item within 7 days of delivery.

Include your order number, a description of the issue, and clear photos of the item and packaging when available. Keep the item, packaging, and included parts while we review the issue.

The 7-day reporting period helps us investigate delivery and product issues promptly. It is separate from the 30-day window for eligible standard returns. If you discover a defect after 7 days, please contact us with the details so we can review your situation.

For confirmed damaged, defective, or incorrectly supplied items, you will not be responsible for required return shipping. If the order is refunded because of our error or damage during shipment, the original shipping charge will also be refunded.

The unused and original-condition requirements for change-of-mind returns do not exclude an item solely because it arrived damaged or defective.

Return Inspection and Refunds

Once we receive your return, please allow 1–2 business days for inspection. We will email you to confirm the outcome.

If your return is approved, we will issue the refund to your original payment method within 5–10 business days after approval. Your bank or card issuer may require additional time to display the credit in your account.

For an eligible change-of-mind return, we refund the amount paid for the returned item. The original shipping charge and your return shipping costs are not refunded.

If a return does not meet the applicable conditions, we will explain the reason and contact you about the next steps.

Exchanges

We do not offer exchanges.

If you would like a different item, request a return for the original purchase and place a new order for the item you want. The return remains subject to this policy, and the new order is subject to current availability and pricing.

Order Cancellations

You may request cancellation within 24 hours of placing your order, provided the order has not shipped.

Once an order has shipped, it cannot be canceled. You may request a return after delivery under this policy. For details, please see our Cancellation Policy.

Delayed or Missing Refunds

If you have not received your refund after the stated processing period, check your original payment account and contact your bank or card issuer about any posting delay.

If you still need assistance, email us with your order number so we can check the refund status.

Contact Us

For return or refund questions, please include your order number when contacting us.

Hidden Treasure Discount Store

Address: 500 Church St N, Concord, NC 28025, United States
Please contact us for return instructions before sending an item to this address.

Email: [email protected]

Phone: (+1) 980-781-4647

Customer Support Hours:
Monday: 11:00 AM – 3:00 PM ET
Tuesday–Saturday: 10:00 AM – 6:00 PM ET