About Our Store

What is Hidden Treasure Discount Store?

Hidden Treasure Discount Store is an independent retailer based in Concord, North Carolina. Through esteemsneakers.com, we offer selected new furniture and home essentials for delivery within the United States.

Are your online products new?

Our online selection focuses on new products. Please review each product listing for its condition, dimensions, materials, finish, and included components before ordering.

Is your online inventory the same as your local store inventory?

Local store inventory may differ from online inventory. Please refer to our website’s listings for products available to purchase online.

Can I pick up an online order at your store?

No. Website purchases are fulfilled by shipping. Local pickup is not available for online orders.

Orders and Payments

How do I place an order?

Choose your items, add them to your cart, and proceed to checkout. Review your products, quantities, shipping address, and total before submitting payment.

After your order is submitted successfully, we will email an order confirmation to the address provided at checkout.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover through Stripe. All payments are processed in U.S. dollars (USD).

Will tax be added at checkout?

No. Applicable taxes are included in the displayed product prices. Your checkout total includes your products and the $4.99 shipping charge, with no additional tax added.

What should I do if I do not receive an order confirmation?

Check your spam or junk folder. If you still cannot find the confirmation, contact [email protected] with the name and email address used for your purchase.

If you are unsure whether payment succeeded, contact us before placing the order again.

Can I change my order or shipping address?

Contact us as soon as possible with your order number and the requested correction. Changes depend on the order’s fulfillment status and cannot be guaranteed after shipment.

If an incorrect or incomplete address causes a package to be returned, we will confirm the corrected address and any reshipping fee with you before arranging reshipment.

Shipping and Delivery

Where do you ship?

We ship within the United States only. We do not currently offer international shipping.

Some orders may not be eligible for delivery to PO Boxes, APO/FPO addresses, or restricted delivery areas. If we cannot deliver to your address, we will contact you about an alternative. If delivery cannot be arranged, we will cancel the order and issue a full refund.

Where are orders processed and shipped from?

All online orders are processed and shipped from within the United States.

How much does shipping cost?

Standard shipping costs $4.99 per order. This flat fee is displayed in your cart and at checkout before you place your order.

How long does order processing take?

Orders are processed within 1–3 business days after payment is confirmed.

Our processing days are Monday–Saturday, excluding U.S. federal holidays. We do not process orders on Sundays or federal holidays.

What is your order cutoff time?

Our daily cutoff is 2:00 PM Eastern Time (ET).

Orders received before 2:00 PM ET on a processing day enter the processing window that day. Orders received at or after 2:00 PM ET, or on a non-processing day, enter the processing window on the next processing day.

The cutoff does not guarantee same-day shipping.

How long does delivery take?

Delivery typically takes 3–7 business days after processing. Allow approximately 4–10 business days for processing and delivery combined, beginning when your order enters the processing window.

Delivery times are estimates. Carrier schedules, weather, holidays, and transportation disruptions may affect delivery.

Which shipping carriers do you use?

We use USPS, UPS, or FedEx, depending on the item, destination, and available service.

How do I track my order?

Once your order ships, we will email your shipping confirmation and tracking information. Tracking updates may not appear immediately after the shipping label is created.

If you have not received a shipping confirmation after the processing window, check your spam folder and contact us with your order number.

What should I do if my package is delayed or missing?

Contact us if your package is past the estimated delivery window, tracking appears stalled, or tracking shows delivery but you have not received it.

We will investigate with the carrier. Once a shipment is confirmed lost, we will arrange a replacement shipment at no additional cost or issue a refund, including the original shipping charge for the lost order.

See our Shipping Policy for further details.

Returns and Refunds

What is your return window?

We accept eligible return requests within 30 days of delivery, including returns because you changed your mind or ordered the wrong item.

Contact us within that period to receive return instructions and the appropriate return address.

What condition must a returned item be in?

For a change-of-mind return, the item must be unused, unworn, in its original condition and packaging, and complete with all supplied parts, hardware, accessories, and manuals.

Different handling applies to items that arrived damaged, defective, or incorrect. Please contact us about those issues before returning anything.

How do I start a return?

Email [email protected] with your order number, the item you want to return, and the reason for your request.

For damaged, defective, or incorrect items, include photos of the item and packaging when available. Please wait for return instructions before shipping an item back.

Who pays for return shipping?

For change-of-mind returns or customer ordering errors, you pay the return shipping costs. The original $4.99 shipping charge is non-refundable.

For confirmed damaged, defective, or incorrectly supplied items, we cover required return shipping. If the order is refunded because of our error or damage during shipment, we also refund the original shipping charge.

Do you charge a restocking fee?

No. We do not charge a restocking fee.

What if my item arrives damaged, defective, or incorrect?

Please report the issue within 7 days of delivery. Include your order number, a description of the problem, and photos when available. Keep the item and packaging while we review the issue.

The 7-day reporting period is separate from the 30-day window for eligible standard returns. If you discover a defect after 7 days, contact us so we can review your situation.

Do you offer exchanges?

No. To purchase a different item, request an eligible return and place a new order. New orders are subject to current pricing and availability.

How long does a refund take?

We inspect returned items within 1–2 business days of receipt and email you the outcome.

Approved refunds are issued to your original payment method within 5–10 business days after approval. Your bank or card issuer may need additional time to display the credit.

See our Returns & Refunds Policy for complete details.

Cancellations

Can I cancel my order?

You may request cancellation within 24 hours of placing your order, provided it has not shipped.

We do not hold orders for 24 hours before shipment. If your order ships during that period, it can no longer be canceled, but you may request an eligible return after delivery.

How do I request a cancellation?

Email [email protected] with the subject line “Cancellation Request – [Your Order Number]”. Include the name and email address used for the purchase and whether you want to cancel the entire order or specific items.

We will check when your request was received and the shipment status, then confirm the outcome by email.

Is there a cancellation fee?

No. Approved cancellations have no cancellation fee.

If your entire order is canceled before shipment, we refund the full amount paid, including the $4.99 shipping charge. For partial cancellations, the shipping charge remains applicable to the items still being shipped.

Approved cancellation refunds are issued within 5–10 business days after approval. See our Cancellation Policy for details.

Customer Support

How can I contact you?

Email us, call during customer support hours, or use the form on our Contact Us page. Please include your order number for purchase-related questions.

Hidden Treasure Discount Store

Address: 500 Church St N, Concord, NC 28025, United States

Email: [email protected]

Phone: (+1) 980-781-4647

Customer Support Hours:
Monday, 11:00 AM – 3:00 PM ET
Tuesday–Saturday, 10:00 AM – 6:00 PM ET