This Cancellation Policy applies to online purchases made through esteemsneakers.com from Hidden Treasure Discount Store.

Cancellation Window

You may request cancellation within 24 hours of placing your order, provided the order has not shipped.

Please contact us as soon as possible if you wish to cancel. The 24-hour cancellation window does not mean we hold orders for 24 hours before shipment. If your order ships during that period, it can no longer be canceled.

How to Request a Cancellation

Email [email protected] with the subject line “Cancellation Request – [Your Order Number]” and include:

  • Your order number.

  • The name and email address used for the purchase.

  • Whether you wish to cancel the entire order or a specific item.

You may also contact us by phone during customer support hours. For requests outside those hours, please send an email so the time of your request is recorded.

A cancellation request is not a cancellation confirmation. We will check the time your request was received and the shipment status, then email you the outcome. Our response time does not change when your request was submitted.

Orders That Have Shipped

Once an order has shipped, we cannot cancel it or guarantee that the carrier can stop delivery.

You may request a return after receiving the order, subject to our Returns & Refunds Policy. Return shipping costs and the treatment of the original shipping charge will follow that policy.

Cancellation Fees and Refunds

We do not charge a cancellation fee.

If your entire order is canceled before shipment, we will refund the full amount paid, including the $4.99 shipping charge.

If only part of your order is canceled, we will refund the amount paid for the canceled item or items. The flat shipping charge remains applicable to the items that will still be shipped.

Approved cancellation refunds are issued to your original payment method within 5–10 business days after approval. Your bank or card issuer may require additional time to display the credit in your account.

Address Corrections and Order Changes

If you need to correct your shipping address or change an item, contact us as soon as possible with your order number and the requested change.

Changes are subject to the order’s fulfillment status and cannot be guaranteed after shipment. If a change cannot be made, we will explain the available options, including cancellation where eligible.

Additional shipping costs resulting from an incorrect or incomplete address will be handled according to our Shipping Policy and charged only with your agreement.

Contact Us

Hidden Treasure Discount Store

Address: 500 Church St N, Concord, NC 28025, United States

Email: [email protected]

Phone: (+1) 980-781-4647

Customer Support Hours: Monday, 11:00 AM – 3:00 PM ET
Tuesday–Saturday, 10:00 AM – 6:00 PM ET