These Billing Terms & Conditions apply to online purchases made through esteemsneakers.com from Hidden Treasure Discount Store.

Currency and Product Prices

All prices and payments are in U.S. dollars (USD).

Applicable taxes are included in the displayed product prices. No additional tax is added at checkout.

The price shown at checkout when you place your order is the price that applies to your purchase. Later price changes do not change the amount charged for an existing order.

Accepted Payment Methods

We accept the following credit and debit cards through Stripe:

  • Visa

  • Mastercard

  • American Express

  • Discover

You must be authorized to use the payment method submitted with your order.

Order Total

Before placing your order, you can review the products, quantities, shipping charge, and total amount at checkout.

Your order total consists of:

  • The price of the products ordered, including applicable taxes.

  • A flat shipping fee of $4.99 per order.

Please review these details before submitting payment. We will not add charges to an existing order without your agreement.

If a package requires reshipment because of an incorrect or incomplete address, any additional shipping charge will be explained to you and charged only after you agree, as described in our Shipping Policy.

Payment Processing

Payment is submitted for authorization and processing when you place your order. Payment must be successfully confirmed before we process and ship your purchase.

Payments are processed through Stripe. We do not store your full payment card number or card security code on our website.

Please do not send card numbers, security codes, or other sensitive payment details by email or through our contact form.

Billing Information

Please provide accurate billing and contact information, including your name, billing address, and email address. Your billing details should match the information held by your card issuer.

If payment cannot be verified, your order may be delayed or may not proceed. We will contact you if additional information is needed to resolve an order-related billing issue.

Declined or Unsuccessful Payments

If your payment is declined, check your card details, billing address, available funds, and any authorization requirements from your bank.

An unsuccessful payment attempt may result in a temporary pending authorization on your account. Your bank or card issuer controls when that authorization is released.

If you are unsure whether payment succeeded, contact us before attempting the purchase again so we can help check the order status.

Order Confirmation

After a successful order submission, we will send an order confirmation to the email address provided at checkout. Please review the items, delivery details, and amount shown.

If you do not receive the confirmation, check your spam or junk folder. Contact us if you still cannot find it or notice an error.

An order confirmation acknowledges receipt of your order. If we subsequently identify a payment issue, unavailable item, or fulfillment problem, we will contact you to explain the available options. If we cannot fulfill an order for which payment has been collected, we will refund the amount paid for the canceled items and any applicable shipping charge.

Pricing or Billing Errors

If you believe you have been charged incorrectly or more than once, contact us with your order number and a description of the issue. Do not include full card details.

If we discover an error affecting your order, we will explain it and confirm the next steps with you. We will not charge an additional amount without your agreement. If the order is canceled because of our error, we will refund the amount paid for the canceled order.

Cancellations and Refunds

Cancellation requests may be made within 24 hours of placing an order, provided the order has not shipped. We do not charge a cancellation fee.

For an approved cancellation of an entire order before shipment, we refund the full amount paid, including the original $4.99 shipping charge. See our Cancellation Policy for details, including partial cancellations.

For eligible returns:

  • We inspect returned items within 1–2 business days of receipt.

  • Approved refunds are issued within 5–10 business days after approval.

  • We do not charge a restocking fee.

  • For change-of-mind returns, the customer pays return shipping, and the original shipping charge is not refunded.

  • For confirmed damaged, defective, or incorrect items, we cover required return shipping. The original shipping charge is also refunded when the order is refunded because of our error or damage during shipment.

All refunds are issued to the original payment method. Approved cancellation refunds are also issued within 5–10 business days after approval. Your bank or card issuer may require additional time to display the credit.

Please review our Returns & Refunds Policy for eligibility, reporting deadlines, and return instructions.

Contact Us

For billing or payment questions, please include your order number, if available, and a brief description of the issue.

Hidden Treasure Discount Store

Address: 500 Church St N, Concord, NC 28025, United States

Email: [email protected]

Phone: (+1) 980-781-4647

Customer Support Hours: Monday, 11:00 AM – 3:00 PM ET
Tuesday–Saturday, 10:00 AM – 6:00 PM ET