This Shipping Policy applies to online purchases made through esteemsneakers.com from Hidden Treasure Discount Store. All online orders are processed and shipped from within the United States.

Shipping Locations

We currently ship within the United States only. We do not offer international shipping or local pickup for online orders.

Some orders may not be eligible for delivery to PO Boxes, APO/FPO addresses, or restricted delivery areas. If we cannot ship to the address provided, we will contact you using the information provided with your order to discuss an alternative address. If delivery cannot be arranged, we will cancel the order and issue a full refund.

Order Processing Time

Orders are processed within 1–3 business days after payment is confirmed. Processing includes preparing and packing your order before handing it to the shipping carrier.

Our processing days are Monday–Saturday, excluding U.S. federal holidays. Orders are not processed on Sundays or federal holidays.

Order Cutoff Time

Our daily order cutoff time is 2:00 PM Eastern Time (ET).

Orders received before 2:00 PM ET on a processing day enter the processing window that day. Orders received at or after 2:00 PM ET, or on a Sunday or federal holiday, enter the processing window on the next processing day.

The cutoff time does not guarantee same-day shipping.

Estimated Delivery Time

After processing, delivery typically takes 3–7 business days. Allow approximately 4–10 business days for processing and delivery combined, beginning when your order enters the processing window.

We ship through USPS, UPS, or FedEx, depending on the item, destination, and available service. Carrier delivery schedules may differ from our processing schedule.

Delivery times are estimates and are not guaranteed. Once your order has shipped, tracking information will provide the carrier’s latest delivery estimate.

Shipping Fees

We charge a flat shipping fee of $4.99 per order. This fee is displayed in your cart and at checkout before you place your order.

Applicable taxes are included in the displayed product prices. No additional tax is added at checkout.

Order Tracking

Once your order has shipped, we will send a shipping confirmation and tracking information to the email address provided at checkout.

Tracking updates may not appear immediately after a shipping label is created. If you have not received your shipping confirmation after the processing window, please check your spam or junk folder, then contact us with your order number.

Incorrect or Incomplete Shipping Addresses

Please check your shipping address carefully before placing your order, including your street address, apartment or suite number, city, state, and ZIP code.

If you notice an error, contact us as soon as possible. We will try to update the address before shipment, but changes cannot be guaranteed once the order has shipped.

If an incorrect or incomplete address causes a package to be returned, we can arrange reshipment after confirming the corrected address. Any additional shipping charge will be explained to you and charged only with your agreement.

Delivery Delays

Weather, carrier disruptions, federal holidays, and other transportation issues may affect delivery times.

If your package is delayed beyond the estimated delivery window, contact us with your order number. We will review the tracking information, work with the carrier to investigate, and provide updates as information becomes available.

Lost, Damaged, or Incorrect Shipments

Lost Packages

If tracking appears stalled or shows delivery but you have not received your order, please contact us promptly.

We will investigate with the carrier. Once the shipment is confirmed lost, we will arrange a replacement shipment at no additional cost or issue a refund, including the original shipping charge for the lost order.

Damaged, Defective, or Incorrect Items

Please report damaged, defective, or incorrect items within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging when available. Keep the item and packaging while we review the issue.

For confirmed defective, shipping-damaged, or incorrectly supplied items, we cover any required return shipping. If the order is refunded because of our error or damage during shipment, the original shipping charge will also be refunded.

Please contact us before returning an item so we can provide the appropriate return instructions. See our Returns & Refunds Policy for return conditions and refund processing details.

Undeliverable or Returned Packages

If a carrier marks your package as undeliverable or returns it to the sender, we will review the reason with the carrier and contact you about the next steps.

If the issue resulted from an incorrect or incomplete address provided with your order, we will confirm the corrected address and any reshipping fee with you. We will not charge for or arrange reshipment without your agreement.

If the issue resulted from our error, we will arrange reshipment at no additional cost or issue a full refund.

If the package is confirmed lost during the return journey, we will arrange a replacement shipment or a refund after completing the carrier investigation.

Contact Us

For shipping questions, please include your order number when contacting us.

Hidden Treasure Discount Store

Address: 500 Church St N, Concord, NC 28025, United States

Email: [email protected]

Phone: (+1) 980-781-4647

Customer Support Hours: Monday, 11:00 AM – 3:00 PM ET
Tuesday–Saturday, 10:00 AM – 6:00 PM ET