Shipping Policy
Hidden Treasure Discount Store ships online orders to customers within the United States. Online orders are currently available for shipping only. Local pickup is not available unless specifically stated on the product page or during checkout.
Order Processing Time
Most orders are processed within 1-3 business days after payment is successfully received.
Business days are Monday through Saturday, excluding federal holidays.
Orders placed before 2:00 PM ET on a business day will begin processing the same business day. Orders placed after 2:00 PM ET, on Sunday, or on a federal holiday will begin processing on the next business day.
Shipping Rates
We currently offer standard shipping for a flat rate of $4.99 per order, unless a different shipping rate or promotional shipping offer is clearly displayed at checkout.
All applicable shipping charges will be shown in the cart or checkout before you place your order.
Promotional Shipping Offers
From time to time, Hidden Treasure Discount Store may offer promotional shipping, such as discounted or free shipping on qualifying orders.
Any promotional shipping offer must be clearly shown on the website and reflected in the cart or checkout before payment. If no promotional shipping offer is shown at checkout, the standard shipping rate applies.
Estimated Delivery Time
After an order has been processed and shipped, estimated delivery time is typically 3-7 business days.
Delivery times are estimates only and may vary depending on the shipping carrier, destination, weather, holidays, or other delays outside of our control.
Shipping Carriers
Orders may be shipped through USPS, UPS, FedEx, or another standard shipping carrier depending on the item, destination, and available service.
Tracking Information
Once your order ships, tracking information will be sent to the email address provided during checkout.
Please allow up to 24-48 hours for tracking updates to appear after the carrier receives the package.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Hidden Treasure Discount Store is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at [email protected]. We cannot guarantee that changes can be made after an order has started processing or shipped.
Shipping Restrictions
We currently ship within the United States only.
Some orders may not be eligible for delivery to PO Boxes, APO/FPO addresses, or restricted delivery areas. If we are unable to ship to the address provided, we will contact you using the information provided with your order.
Multiple Packages
Some orders may ship in more than one package. If your order ships separately, you may receive more than one tracking number.
Lost, Delayed, or Damaged Shipments
If your package appears delayed, please first check the tracking information provided by the carrier.
If your order arrives damaged, incorrect, or missing items, please contact us within 7 days of delivery at [email protected]. Please include your order number, a description of the issue, and clear photos of the item and packaging when applicable.
We will review the issue and assist with the next available resolution according to our Returns & Refunds Policy.
Online and Local Store Inventory
Hidden Treasure Discount Store operates as an independent discount retailer based in Concord, North Carolina. Online inventory may differ from local store inventory. Products available on our website are offered for online purchase and shipping only unless otherwise stated.
Contact Information
Hidden Treasure Discount Store
Operated by Hidden Treasure Furniture
500 Church St N, Concord, NC 28025, United States
Email: [email protected]
Phone: (+1) 980-781-4647
Working Hours:
Monday: 11:00 AM – 3:00 PM ET
Tuesday – Saturday: 10:00 AM – 6:00 PM ET
Sunday: Closed