General Questions

What is Hidden Treasure Discount Store?

Hidden Treasure Discount Store is an independent discount retailer based in Concord, North Carolina. Our website offers selected new furniture and home items for online purchase.

Hidden Treasure Discount Store is operated by Hidden Treasure Furniture.

Where is your store located?

Hidden Treasure Discount Store
500 Church St N, Concord, NC 28025, United States

Do you sell online and in-store products?

Yes. We operate as a local discount retailer and also offer selected products online.

Online inventory may differ from local store inventory. Products shown on hiddentreasureonline.com are available for online purchase and shipping only unless otherwise stated.

Are the products on your website new or used?

Products currently listed for online purchase on hiddentreasureonline.com are new unless a product page clearly states otherwise.

Our local store may offer a broader selection, including new and used furniture, pet furniture, new small appliances, and other items.

Are you affiliated with the brands listed on your website?

No. Hidden Treasure Discount Store is an independent discount retailer.

Brand names are used only to identify the products offered for sale. We are not affiliated with, endorsed by, or officially sponsored by the listed brands unless specifically stated.

Orders & Products

How do I place an order?

You can place an order directly through hiddentreasureonline.com by selecting a product, adding it to your cart, and completing checkout.

Can I pick up my online order in store?

Online orders are currently available for shipping only. Local pickup is not available unless specifically stated on the product page or during checkout.

Can online inventory be different from local store inventory?

Yes. Online inventory may differ from local store inventory. Availability shown on the website applies to online purchases only.

What should I do if I entered the wrong shipping address?

Please contact us as soon as possible at [email protected].

We cannot guarantee that an address can be changed after an order has started processing or shipped.

Shipping

Where do you ship?

We currently ship online orders within the United States only.

How much does shipping cost?

We currently offer standard shipping for a flat rate of $4.99 per order, unless a different shipping rate is clearly displayed at checkout.

All shipping charges are shown before payment is completed.

When will my order be processed?

Most orders are processed within 1-3 business days after payment is successfully received.

Business days are Monday through Saturday, excluding federal holidays.

Orders placed before 2:00 PM ET on a business day will begin processing the same business day. Orders placed after 2:00 PM ET, on Sunday, or on a federal holiday will begin processing on the next business day.

How long does delivery take?

After an order has been processed and shipped, estimated delivery time is typically 3-7 business days.

Delivery times are estimates and may vary depending on the shipping carrier, destination, weather, holidays, or other delays outside of our control.

Will I receive tracking information?

Yes. Once your order ships, tracking information will be sent to the email address provided during checkout.

Returns & Refunds

What is your return window?

Eligible return requests may be made within 30 days of delivery.

What items are eligible for return?

To be eligible for a return, the item must be in new, unused condition, with all parts, hardware, manuals, and accessories included.

Items that have been used, altered, damaged after delivery, returned with missing parts, or sent back without prior approval may not be eligible for a refund.

Do you offer free returns?

Return shipping may apply.

For approved returns due to customer preference, incorrect size selection, change of mind, or ordering the wrong item, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can review the issue and assist with the appropriate resolution.

How long do refunds take?

Approved refunds are issued to the original payment method.

Refunds are typically processed within 5-10 business days after the returned item has been received, inspected, and approved. Your bank, card issuer, or payment provider may require additional time to post the refund.

Cancellations

Can I cancel my order?

You may request to cancel an order before it has been processed, packed, or shipped.

Because orders may begin processing quickly, cancellation requests are not guaranteed.

How do I request a cancellation?

Please contact us as soon as possible at [email protected] with your order number and cancellation request.

If the order has already shipped, it cannot be canceled and may instead be handled under our Returns & Refunds Policy.

Payments

What payment methods do you accept?

We accept the payment methods shown at checkout, which may include major credit and debit cards such as Visa, Mastercard, American Express, and Discover.

Available payment methods may vary depending on the checkout system, payment provider, or order details.

When is payment charged?

Payment must be successfully authorized and received before an order is processed or shipped.

Are payments secure?

Payments are processed through secure third-party payment providers. Hidden Treasure Discount Store does not store full credit card numbers or full payment card details on our website.

Customer Support

How can I contact you?

Email: [email protected]
Phone: (+1) 980-781-4647

Working Hours:
Monday: 11:00 AM – 3:00 PM ET
Tuesday – Saturday: 10:00 AM – 6:00 PM ET
Sunday: Closed

Where can I read your full policies?

You can review our full policies here:

Shipping Policy
Returns & Refunds Policy
Cancellation Policy
Privacy Policy
Terms of Service
Billing Terms & Conditions
Payment Method